Mini Mooches Boutique
Cart 0

Customer Care

Returns & Exchanges

Mini Mooches is happy to exchange your item in the form of a store credit to use on our website if you are not satisfied with your purchase. Please note the customer is responsible for paying return postage on any returns.

Items must be unworn and returned in original condition with tags within 5 days of receipt of purchase as per your post tracking information. Mini Mooches reserves the right to refuse a product that does not meet these requirements. It is recommended you send in a registered satchel so the item is protected from the weather and is trackable. We Do not offer returns on LAYBYS, PRE-ORDERS or CUSTOM ORDERS.

We do not do exchanges. A Store credit will be issued via email upon return of goods that can then be used for any other purchase on our website.

If you wish to cancel your order we do not offer refunds but we can issue you with a store credit to use at a later date. Please advise us of this before your item is posted.

We make every effort to ensure our products are perfect without any faults, however we are all human and mistakes can be made! If you do happen to come across any flaws in our products please feel free to email us and we will be happy to help! minimooches@yahoo.com.au

Please note there is also a buy/swap/sell page on Facebook that you can try and sell your items on if you don't wish to use our return process. https://www.facebook.com/groups/605536199466364/

Shipping

How long until I receive my order?

Mini Mooches aims to dispatch order within 5 business days.

For international orders please allow between 10 to 20 business days from despatch.

Express shipping within Australia takes 1-2 business days from the date your order has been shipped. If you require express post please leave a note for us at checkout.

If you need your order by a specific date, please let us know prior to placing your order. 

Can I combine my shipping costs if I order more than once?

Yes please email us asap if you wish to combine shipping and we will do our best to acommodate you. Email is minimooches@yahoo.com.au

Please note we recommend you always choose registered post with tracking as we take no responsibility for items lost in the mail.

Terms & Conditions 

All images are copyright to Mini Mooches. All Mini Mooches images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Mini Mooches.